My Proxima is a digital platform linked to the Proxima software, developed by Tutelle Au Quotidien, which allows protected adults and their relatives to consult information related to a legal protection measure. Since the summer of 2026, native Android and iOS applications have been available on official stores, which changes the game for families and caregivers who previously followed cases only via a web browser.
The key point to remember right away: the credentials are provided by the judicial representative, not by the user themselves. Therefore, installing the app alone is not enough to access it.
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Technical compatibility before installing My Proxima
Most online guides focus on the download steps without addressing the issue of hardware compatibility. This is, however, the first obstacle encountered by family caregivers, who often assist individuals with older smartphones.
On iOS, the “My Proxima, Protected Adults” app requires iOS 15 or a later version. In practical terms, this excludes iPhone 6s and earlier models, as well as the oldest iPads. On Android, the app is published on the Google Play Store under the developer name “Proxima Tutelle,” with a stylized purple circular icon.
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Before any installation attempt, it is useful to check the operating system version in the phone settings. On an iPhone, this can be found in Settings > General > About. On Android, the path varies by manufacturer but generally goes through Settings > About Phone.
- iPhone and iPad: minimum iOS 15, which excludes models released before 2016
- Android: check the system version in the settings, the app requires a recent version of the Play Store
- Android tablets: compatibility varies by manufacturer, some entry-level models may pose problems
For families whose relative uses a phone that is too old, the browser version of My Proxima remains accessible via monproxima.fr, provided there is a stable internet connection.
A detailed tutorial allows you to download My Proxima on mobile by following each step according to the type of device used.
Activating the My Proxima account: the role of the judicial representative
This is the feature that distinguishes My Proxima from a standard application. There is no self-service account creation. Access depends entirely on the judicial representative (professional or family) who manages the protection measure in the professional side of the Proxima software.
The representative defines the consultation scope: which bank accounts are visible, which documents are shared, which deadlines appear. They then provide a username and a temporary password to the protected adult or their family caregiver.
What to do if the representative does not provide the credentials
Field feedback varies on this point. Some representatives systematically activate My Proxima access from the beginning of the measure. Others only do so at the explicit request of the family. If you are a caregiver and have not received any credentials, the procedure is to contact the representative or the relevant guardianship service directly.
No password recovery procedure works without the representative having previously created the account in the Proxima software. Downloading the app without active credentials does nothing.
What the family caregiver can actually consult on mobile
The mobile app replicates the functionalities of the web version, with an interface adapted for touch screens. The accessible data varies depending on what the representative has chosen to make visible.
In the most complete configuration, the caregiver or protected adult can view the bank transactions linked to the measure, access digitized documents (judge’s orders, inventories, correspondence), and see upcoming deadlines.
- Account tracking: balances and transactions visible if the representative has activated bank synchronization
- Archived documents: consultation of documents transmitted by the representative, with no possibility of modification
- Deadlines: reminders related to hearings, renewals of measures, or appointments
- Internal messaging: some representatives activate a direct communication channel via the platform
However, the caregiver cannot modify the case parameters or add documents from the mobile app. The scope remains strictly consultative, which can frustrate families used to more interactive tools.
Concrete limitations of My Proxima for families
The app meets a real need for transparency in the management of protection measures. It does not resolve all the irritants encountered by caregivers.
The first concerns dependence on the representative. If they do not update the documents or do not properly set the consultation rights, the My Proxima space remains empty or incomplete. The tool reflects the quality of professional oversight, not the other way around.
Notifications and alerts on mobile
The mobile app offers push notifications to signal new documents or upcoming deadlines. Their functionality depends on the phone settings (notification permissions) and the frequency with which the representative updates the file. Without regular updates from the professional side, alerts remain silent.
Another point worth noting is data protection. My Proxima handles sensitive information (bank data, legal documents, disability or illness status). The available data do not allow detailing the security certifications obtained by the platform, but the GDPR framework applies fully to this type of processing.
For families supporting a relative facing loss of autonomy, My Proxima represents a complementary follow-up channel, not a substitute for dialogue with the representative. The app facilitates remote consultation of financial and administrative information, provided that the responsible professional plays along with the settings. It is this interplay between the digital tool and human support that ultimately determines the real usefulness of the application in daily life.